Zoho CRM is a web-based CRM built to empower small to large-sized organizations to attract, retain, and satisfy customers. Zoho CRM enables users to respond to customers across channels in real-time, and its sales force automation solution allows users to track leads, prospects, business opportunities and close more deals in less time.
Zia, Zoho CRM AI-powered sales assistant, can predict individual reps and sales teams detect anomalies in the sales process and appropriate time to contact customers. Zia can provide each sales rep by personalizing CRM data, intelligent alerts, task reminders, and suggestions to help sales. Also, it scans emails in urgent situations and can show relevant statistics or documents when performing searches.