Front is a shared inbox that enhances a team's productivity and allows them to collaborate, comment, assign and reply to all the different emails you receive. The idea is to bring all your business communication into one platform where you can manage all incoming messages from different teams. Hence, teams can respond to messages from all their email addresses, Facebook, Twitter, chat etc in Front without having to leave the app.
In Front, users are able to check detailed analytics that show how many emails someone has received, who is replying and how much time it takes to reply. Therefore, you are able to stay informed on everything that is happening across all your inboxes. Front also has features such as internal comments, follow-up reminders, read receipts, mail merge, email sequence and many more that help the company to reply to customers much faster than before.
Since Front is designed for team collaboration, emails and messages can go into a shared inbox that can then be allocated to different teammates so that responsibilities are clear and one email is not answered multiple times. Teammates are able to share drafts of the emails and talk about the messages before replying to it. Setting email templates is also possible in Front, which increases productivity as common questions get answered quicker.
Front allows for app integration as well. That way, you are able to integrate different platforms that your team already uses like Salesforce, Slack, Trello, GitHub, Intercom, Asana, and more. Custom integrations are also possible through API.